TCS Fuel Card Success: Franklin Family Express LLC Enjoys Security, Accessibility, and Savings!

Huge Savings and Great Customer Service Keep Franklin Family Express LLC Fueling!

Paul Franklin, co-owner of Franklin Family Express LLC in Norman, Oklahoma, gets right to the money: “My lifetime savings with TCS are $143,000-some-odd dollars.” That’s a huge number for an independent trucking company that’s been doing standard flatbed work for about 15 years. Paul, who co-owns the business with sister Aimee Franklin, enjoys the great TCS savings right at the pump, but he and Aimee also take advantage of the accessibility, security, and back-office support the TCS Fuel Card offers.

“TCS has offered us everything that we’ve been looking for,” says Paul from the Franklin Family Express LLC office. “They’re consistent, they’re easily accessible, as far as the app. And if we need to change different dynamics for certain reasons, we can do that on the app. So, it allows our drivers to be able to get the necessities that they need, whether it be an emergency, road service, fuel, or even a shower.”

TCS In-Network Savings: Why Pay More?

“Every time I use that card, I’m saving money, and that card can be taken whether it’s an in-network or out of network location,” says Paul. “The only thing different is that if you go out of network, you’re going to pay more. Why would I want to pay more? I want to stay within network. I’ve saved as much as over a dollar per gallon on TCS. I’ll brag about it, absolutely. People try to get me to compare Mudflap. People try to get me to switch to Love’s. I’m not. I love TCS, I love what they have given me, I love the stability of it, the convenience of it, the efficiency of it.”

TCS Accessibility: Use the Fuel Finder and the Mobile App Daily!

“I look at the Fuel Finder every day and every time that I’m getting fuel,” says Paul. “I got it set up for a 500-mile radius because I try to plan ahead on my route. I’ll look at the fuel prices. I’ve had this card for roughly about 10 years and saved $143,000-some-odd dollars. But the thing is, that’s not savings to me, necessarily. It’s savings to my drivers. My drivers pay my cost, so whatever discount I’m getting, they’re getting.”

For Aimee, the accessibility of the TCS Mobile App proves convenient on the road and in the office. “My business partner is one of our drivers, so he’s able to use his phone to change settings on the app. He can modify any of the cards in real time, and I can do that, too. We can turn the cards on, turn them off, or change the settings. We can even start up a new card. TCS will give you extra cards, and you don’t have to tell them who the driver is. You can set it up yourself with the driver’s information. They send a password to the driver, and then they’re live.”

TCS Security: Use Dynamic Prompt for Peace of Mind!

“I love the security,” says Paul. “I love that you have to log in every time that you want to use it. I love that it logs you out after a certain amount of time. Dynamic Prompt, I think, is one of the best things you guys came up with. I love it – it’s a one-time code, it has an expiration time, and once you use it nobody else can use it. It’s a generated number that’s not consecutive. It always changes, so to have that kind of security makes me feel good for my drivers. It makes them feel good because they’re not being charged for something that they didn’t get.”

But there’s more. Paul has been the victim of fraud, so TCS’ Dynamic Prompt feature is a lifesaver. “I’ve had somebody steal my driver’s card. I’ve had somebody charge up stuff. Do you know what it’s like to try and fight fraud charges? Everybody’s worried about getting their identity stolen and everything else. Why would you not be cautious about money that you have out there for your business? That is yours. The people on the other end, at TCS, know what they’re talking about and what they’re looking at. They can see what’s going on with your card transactions. So, I have nothing but good things to say.”

TCS Back-Office Support: Ease of Customer Service!

“TCS has made it easier for me in the back office,” says Aimee. “It has a variety of platforms. I can see everything on my phone, and I get emails each day telling me about purchases. Some of my drivers have their fuel receipts sent directly to me. So, when I get the papers and the fuel receipt is missing, I don’t have to run it down, I can just pull a copy from my email. And of course, you can use the website.”

Aimee also calls TCS Client Services frequently for assistance. She manages drivers that aren’t technologically savvy, so getting friendly, efficient help is valuable to her. “The reality is that many drivers these days have never used a laptop or a computer,” she says. “I call customer service a lot, especially when we have changes. Dynamic Prompt was a good change, but we have drivers who still have trouble logging into TCS. I like that they have to log in all the time, but it also is like, “I can’t get it to work” or “I forget to use the Dynamic Prompt.” The people I’ve spoken to at TCS have been very, very helpful, and very accommodating and understanding.”

TCS Loyalty: Not Switching to Any Other Fuel Card!

Paul doesn’t mince words about his satisfaction with the TCS Fuel Card: “I love the TCS card, I won’t switch,” he says. “I will not go to anybody else. The TCS Fuel Card isn’t just a tool, it’s a game changer.”

This entry was posted by Mario Tarradell.